Refund Policy

• We refund a fee paid twice or charged in error, and the fee for a player who withdraws before the season starts.
• If injury, illness or other circumstances stop a player during the season, we consider a refund case by case.
• A refund may be pro-rated, depending on when you ask.
• A deposit paid to accept a retention offer isn’t refundable.

We refund an event or ticket if the club cancels or reschedules it, or if you tell us at least 72 hours before it starts that you can’t come. We don’t refund a change of mind or a no-show.

We refund or replace faulty, damaged or incorrect items under Australian Consumer Law. If you change your mind, you can return unworn, unopened items within 14 days of delivery. Postage isn’t refunded unless the item is faulty.

Summer Soccer registrations and ground and facility bookings have their own rules, set out in our Terms & Conditions.

Contact the club with your name and contact details, what the refund is for and why, and any receipts or documents. Once we approve a refund, we process it within 10 business days.