Refund POLICY

We know plans can change. If you need a refund for an event, rego, or merchandise, we’ll do our best to help — just reach out and we’ll sort it out as fairly and quickly as we can.

Sutherland Sharks Football Club is committed to transparent and fair handling of refunds for registrations, event bookings, and merchandise.

1. Membership & Registration Fees

  • Refunds will only be granted in the case of overpayment, administrative error, or withdrawal prior to the season start date.

  • Requests for refunds due to injury, illness or extenuating circumstances will be considered on a case-by-case basis.

  • Refunds may be pro-rated depending on timing of the request.

2. Events & Ticketed Activities

  • Refunds for events will be provided if:

    • The event is cancelled or rescheduled by the Club; or

    • You notify us of non-attendance at least 72 hours prior to the event start time.

  • No refunds will be issued for change-of-mind or no-show.

3. Merchandise

  • We accept returns for faulty, damaged, or incorrect items in accordance with Australian Consumer Law.

  • Change-of-mind returns are accepted within 14 days of delivery for unworn, unopened merchandise. Shipping costs are non-refundable unless the item is faulty.

4. How to Request a Refund

Please contact the club and include your name, contact details, reason for the refund, and relevant documentation.

Refunds will be processed within 10 business days once approved.