PRIVACY POLICY

We care about your privacy. When you visit our website or get involved with the Club, we only collect the info we need to stay in touch and run things smoothly — and we’ll never share it without your permission.

Last updated: Thursday, 26 June 2025

At Sutherland Sharks Football Club (“we”, “us” or “the Club”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (e.g. email address, phone number)

  • Registration and membership information

  • Payment and transaction data

  • Communications with the Club (e.g. enquiries, complaints)

  • Website usage and analytics data

  • Shopping cart and order behaviour (e.g. abandoned cart information)

2. How We Use Your Information

We use your personal information to:

  • Provide club services and communicate with you

  • Manage memberships, registrations, and payments

  • Deliver event and competition information

  • Send relevant marketing communications, including cart reminders via SMS (if consent has been provided)

  • Improve our website and services through analytics and user behaviour tracking

  • Meet legal and regulatory requirements

3. Shopping Cart Behaviour & SMS Marketing

Sutherland Sharks FC’s website uses cookies and third-party plugins to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS, where prior consent has been obtained.

4. Sharing Your Information

We may share your information with:

  • Service providers who assist in running the Club (e.g. IT providers, payment processors, SMS and marketing platforms)

  • Affiliated football organisations (e.g. Football NSW)

  • Law enforcement or regulators when legally required

We do not sell or rent your information to third parties.

Note: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Cookies & Analytics

Our website uses cookies and third-party analytics tools (e.g. Google Analytics) to:

  • Track visitor behaviour

  • Help improve the user experience

  • Monitor shopping activity, including abandoned carts

You may control cookies via your browser settings, but disabling them may affect the functionality of our site.

7. Access & Correction

You may request access to or correction of your personal information by contacting us at [Insert Contact Email].

8. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.