Privacy Policy

Sutherland Sharks Football Club Incorporated (“the Sharks”, “we”, “us”) runs teams, football programmes and Seymour Shaw Stadium in Miranda. This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have. We handle it in line with the Australian Privacy Principles.

Depending on how you’re involved with the club, we may collect:

• Your name and contact details, such as your email address and phone number.
• Registration details for players, such as date of birth, emergency contacts and any medical information you choose to give us so we can keep a player safe.
• Membership, ticket, shop and booking details.
• Payment details. Our payment providers process card payments; we don’t see or keep card numbers.
• What you tell us when you contact us, by the contact form, the chat, email or phone.
• Your newsletter and SMS sign-ups.
• Photos and video taken at matches and club events.

Most of our players are under 18. A parent or guardian registers a child and consents on their behalf, and we collect only what football needs: to place them in a team, keep them safe and meet Football NSW’s requirements.

Concerns about a child’s safety are handled privately through Clubhouse, never through this website’s forms. Our Safeguarding page explains how to raise one.

We use your personal information to:

• Run registrations, trials, teams and programmes.
• Manage memberships, tickets, bookings and payments.
• Tell you about training, matches and events.
• Answer your questions and requests.
• Send the newsletter, offers and reminders you’ve signed up for.
• Advertise our matches, programmes and shop, and see which of our ads, emails and posters work.
• Keep people safe at the ground.
• Meet our obligations to Football NSW, Football Australia, our insurers and the law.

We share information only to run the club. We never sell or rent it. We may share it with:

• Football NSW and Football Australia, for player registration, competitions, discipline and insurance.
• Clubhouse, the club’s registration and team management platform.
• The services that run parts of the club for us: Shopify (the club shop), Intix (tickets), Intrac (Summer Soccer and ground bookings), Square (the Sharks Cafe), Klaviyo (the newsletter, text messages and shop reminders), Intercom (the chat and Help Centre), Resend (emails from the contact form) and Vercel (this website).
• Meta (Facebook and Instagram) and Google, which run our advertising: they learn when one of our ads leads to a purchase (see “This website and cookies”).
• Emergency services, if someone needs medical help.
• Police or regulators, when the law requires it.

Some of these services store information outside Australia, mostly in the United States. We use them only for what this policy describes.

We send the club newsletter by email, and offers and reminders by text message, only if you’ve signed up for them. Every email has an unsubscribe link, and you can reply STOP to any text to stop them. We never share your text message opt-in or consent with anyone.

The contact form sends what you write to the right person at the club by email, through Resend; this website keeps no copy of it. Chat conversations are kept in Intercom so we can reply to you.

This website doesn’t use cookies to track you. It counts visits with Vercel Web Analytics, which sets no cookies and doesn’t identify you. The chat loads only when you open it, and Intercom then sets cookies so your conversation carries on between pages and visits.

The club shop is part of this website. Your cart is kept in your browser, not in a cookie, and sent to Shopify to work out prices and stock. Checkout is on Shopify’s own website, shop.sharksfc.com.au, with its own cookies; Shopify uses them to keep your checkout and, if you’ve agreed to text messages, to remind you about items you left in it.

If you’ve signed up to the newsletter in this browser, or come to the shop from one of our emails, this browser remembers your email address, and the products you look at and add to your cart are recorded in Klaviyo against your newsletter profile, so our reminders and offers suit you. Klaviyo records nothing like this for anyone else.

Ticketing is a separate website, run on Intix, with its own cookies.

If you come to this website from one of our ads, emails or posters, your browser remembers which one until you close the tab, so we can count what each campaign brings in; it doesn’t say who you are. When you go on to Shopify’s checkout or Intix, the link carries that campaign, and any ad click code Meta or Google added to it, and your order notes the campaign (never the code). Checkout and Intix use their own cookies to tell Meta and Google about the purchase, so they can show us which ads work. You can limit this in your Facebook, Instagram and Google ad settings, or by blocking cookies in your browser.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. Only the people who need registration and medical information can see it.

We keep personal information only as long as we need it to run the club, or as long as the law requires, then delete it or remove what identifies you.

You can ask to see the personal information we hold about you, or to correct it. Contact us below and we’ll reply within 30 days.

If you think we’ve mishandled your information, tell us first: we’ll look into it and reply within 30 days. If you’re not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner.

We update this policy when the way we handle information changes. The date at the top shows when it last changed.